Local Folks: Don’t Do Business With City Sash
Please don’t give these jerks any money!
We have a sign on our front door — a bright yellow sign, no less — that reads “NO PEDDLERS.” Â We have this sign because if we want to do business with you, we will find you and do business with you. If you come to us, it just irritates us, interrupts whatever we were doing, drives our dogs apeshit and makes us want to slam the door in your face. We don’t like to be rude like that, so we posted the sign a couple years ago and that stopped most of it. (I should add I don’t object to door hangers or people leaving something on the bench on the porch — that’s cool. Stick a flyer on my mailbox, send me a flyer in the mail, whatever. If you don’t bother me with it, I will probably save it and dig it out when I do need your services.)
We still get the occasional stray — in fact we’ve had people ring the bell, we get to the door and they immediately apologize and say they didn’t notice the sign at first. I try to give them the benefit of the doubt, but come on, it’s bright freaking yellow and it’s right on level with the doorbell … however, I don’t beat ‘em with a stick or chase ‘em off my property for what was hopefully an honest mistake.
One day several months ago, we got a woman who came to the door at a really bad time — Missy and I were gone and Darin was home alone with the 4 dogs. He was in the process of starting dinner — his specialty, chicken wings! — and his hands were covered in raw chicken gunk and so on … so the doorbell rings, dogs go apeshit, Darin answers the door and there stands a dumb bitch telling him how she saw the sign, but she rang the bell anyhow because (wait for it) … “I’m not here to sell you anything!” She then proceeds to tell him how all they want to do is put a sign in our front yard saying they sold us new windows. In exchange for letting them do that, they’ll SELL US THE FUCKING WINDOWS FOR HALF PRICE … when his jaw hits the floor she insists oh no, SHE isn’t trying to sell us anything at all! All she wants to do is set up an appointment for us with the salesman. She’s just a canvasser! The sign doesn’t apply to HER. As he was slamming the door in her face, she handed him a flyer.
Since Darin was really irritated, he called them. He raised hell. The owner or president or schmuck in the mailroom for all we know insisted that his employee had done NOTHING wrong at all. She was not there to sell anything and therefore the sign did not apply to her. After Darin ripped him a new one and read him the dictionary definition of the word “peddle” the guy rather sarcastically told him not to worry, he would put our name and address on their list and we would NEVER be bothered by them again.
GOOD.
Except … today, doorbell rings, dogs go apeshit, Darin goes to the door and lo and behold it’s a City Sash idiot with the same exact spiel practically word for word and the same exact justification for why the sign didn’t apply to them.
This infuriated me so much I have decided that even if every window in my 22 year old house was falling out and City Sash was standing in my front yard with the windows precut and ready to be installed and they were going to do it for 75% less than anyone else on the planet and they weren’t even going to want to put the sign in my front yard …
I WOULD STILL GO ELSEWHERE FOR MY WINDOWS. I WOULD TAKE OUT A SECOND MORTGAGE ON MY HOUSE OR GO BLOW PEOPLE ON 5TH STREET BEFORE I GAVE A SINGLE MOTHERFUCKING DIME TO CITY SASH.
And I decided that I will tell everyone I know not to do business with them, and hopefully they will listen. I am also seriously considering modifying our bright yellow sign to read “NO PEDDLERS … THIS INCLUDES YOU LYING ASSHOLES FROM CITY SASH” … wonder if they’d get the damn hint then?
June 13th, 2012 at 21:07
Local Folks: Don’t Do Business With City Sash: Please don’t give these jerks any money!
We have a sign … http://t.co/b00lIfIj #ohtcot
June 14th, 2012 at 18:30
I googled this company and it seems that douchebaggery is quite common for them. Here are some complaints I found about how crappy their services are.
Fraud!
Be cautious of their energy savings pledge with their window sales pitch. Complete lie. They don’t tell you there is a $500 cap on what they will pay you until you call to make a claim. Spoke with the owner Tim Whitener. He said “go ahead and call your attorney if you want, I will see you in court”, then he hung up on me.
March 24, 2010 by JC in Cincinnati, OH
Don’t Bother
From the start they were a problem. Refused to honor the contract signed by their salesman. We filed a complaint with BBB and state attorney general’s office. Were not happy with arrangements but settled without suing them. Service is okay, but takes 2 or 3 phone calls to get an answer about repairs. Product itself is not as well constructed as the replacement windows we had installed in our previous house.
October 22, 2008 by Linda James in New Lebanon, OH
We are having an issue over 23 windows, these were installed by City Sash, Cincinnati, OH. We have tried several times to discuss with City Sash and they basically told us they would see us in court.
We were solicited for window installation due to our location in our development. We were promised a 33% decrease in our energy bills guaranteed. It was not mentioned there was a cap on the amount of the guarantee. For the first 6 months we had the windows, they owe us $640 per my calculations. And, this of course is ongoing. Projected over 2 years, that would be $2,560. Technically, for the expected life of the windows, or at least 10 years $12,800. The only reason we purchased this was due to the promise on the savings, which would pay for themselves in a little over 10 years as said by their salesman CJ.
We held up our promise, we had the City Sash sales sign in our front lawn for 1 month. We even added them to our association phone book as recommended by homeowner, this of course was prior to realizing the increase in costs we have incurred since the installation of the windows. We contacted the owner, who in response basically stated any verbal promises made by their salesman were not a guarantee. It is very disappointing they commented on how the salesman was new. I commented he was a representation of their company and if he was not trained why would they send him out making promises which were untrue.
The owner called today Tim W and told us he has known the salesman CJ for years and he did not believe us. Told us he would see us in court with his lawyer. Excellent customer service is obviously not his priority. We have terms of 12 months same as cash. We would like to warn other consumers about misrepresentation of this company.
We were promised a 33% decrease in our energy bills guaranteed. It was not mentioned there was a cap on the amount of the guarantee. Actually we had an increase instead of a decrease. For the first 6 months we had the windows, they owe us $640 per my calculations. And, this of course is ongoing. Projected over 2 years, that would be $2,560. Technically for the expected life of the windows, or at least 10 years $12,800.
June 15th, 2012 at 23:09
OH MY GOD! These assholes actually came to my house two days ago!
They gave me the same lines: I am not here to sell you anything, if you let us put a yard sign up we’ll give you half off, and the windows will pay for themselves within 10 years “money back guarantee” if they don’t!
They told me that my neighbor across the street bought their windows but that’s my sister and her husband and they didn’t!!
June 17th, 2012 at 17:33
Well, looking at some of the horror stories I’ve seen online — like the ones Billy mentioned up above — I can’t help but believe that you and your sister both should consider yourselves lucky you didn’t do business with them.
February 20th, 2013 at 21:50
I hate canvassers and salespeople! They are the worst, and give a bad wrap for some honest companies as well as some not-so-honest companies.
You should check out Direct Window Installers, they do not use canvassers or salespeople which mean lower costs and less nightmares like you listed above!
Thank you!